Support

Help & Support | along Cargo Bikes

If you have any questions, need help, or want to schedule a service visit or a call-back, please chat with along’s instant service agent via WhatsApp or send us a message using the “Get in Touch” button below. We’ve also listed some of the questions we get asked most often.

Help & Support | along Cargo Bikes

How can I try along?

Can I bring my kids and pets for the test ride?

How do I buy and receive my along?

What is along’s warranty?

What is along’s return policy?

How is service handled?

How are the two wheel models different from the three-wheel, is the ride feel the same?

Is along safe to ride?

How do I keep kids safe when riding along?

Where am I allowed to ride along?

What are the frame materials?

What is the load capacity of Click?

Does Click’s box fold and unfold?

Is Click’s box comfortable for children?

What is the material of Click’s foldable basket?

What accessories are available for Click?

What is the load capacity of Nest?

Up to 150 kg total (rider + cargo). The three-wheel design adds stability for family rides.

Does Nest box have a front door?

What accessories are available for the Nest?

What is EPP and why is it used in Nest box?

What is the load capacity of the Long?

What accessories are available for Long?

Is Long suitable for kids?