along — Privacy policy

Leap Originals FZ-LLC · Ras Al Khaimah Free Zone, United Arab Emirates

Effective Date: 1 November 2025

Quick Summary

We collect information you share with us (online, phone, and in‑person test rides) and some data from cookies/analytics to run our store, deliver orders, and improve our services. Payment is handled by our payment provider—we don’t store card details. You can exercise GDPR‑style rights at any time.

Please read this alongside our Terms & Conditions, Shipping & Returns Policy and Warranty Policy.

This is a summary only. Please read the full policy below.

1) Who we are

Leap Originals FZ‑LLC (“along”, “we”, “us”) is the controller of your personal data. You can contact us at hey@weridealong.comalong.com or via the website contact form.

2) What we collect and why

We collect only what we need to operate our business, fulfil orders, and improve your experience.

Identity & contact data: name, email, phone, delivery/billing address (incl. emirate and country).
Order data: items purchased, serial numbers (for warranties), delivery/assembly preferences, support history.
Service interactions: messages via website forms, email, WhatsApp, phone, and notes from in‑person test rides.
Website & device data: IP address, browser, pages viewed, referring URLs, and interactions (for analytics and site security).
Cookies & similar tech: analytics/measurement, performance, functional, and marketing cookies (see section 4).
Live chat & referral programs: chat transcripts and referral events needed to operate those services and prevent abuse.
Payment data: handled by our payment provider; we do not store card numbers or CVV on our systems.

3) How we use your data (legal bases)

Contract: to take and fulfil orders; arrange delivery, assembly, and safety briefing; provide customer support and warranty service.
Legitimate interests: to operate and protect our website; improve products and services; measure performance; prevent fraud/abuse; run referral programs.
Consent: for non‑essential cookies (marketing/analytics) and any optional marketing communications (email/WhatsApp/SMS). You can withdraw consent anytime.
Legal obligation: to meet accounting, tax, and consumer protection requirements.

4) Cookies & tracking

We use a GDPR‑style cookie consent banner. You can accept all, reject all non‑essential cookies, or manage categories at any time.

Essential: required for core site functions (cart, checkout, security).
Performance & analytics: to understand usage and improve the site.
Functional: to remember preferences.
Marketing: to measure campaigns and show more relevant content.

You can also control cookies through your browser settings. Blocking essential cookies may affect site functionality.

5) Data retention

We keep data only as long as needed for the purposes above and to meet legal requirements.

Orders & warranty: retained for the warranty period and applicable statutory periods.
Support & chat logs: typically up to 5 years unless linked to an ongoing case.
Analytics data: retained per tool settings, in aggregated or pseudonymised form where possible.
Marketing preferences: retained until you unsubscribe or request deletion.

6) Sharing your data

We share data with trusted service providers where necessary to run our business. These providers must keep your data secure and use it only on our instructions.

Payment processing (card payments and fraud checks).
Logistics & assembly partners (delivery, next‑day assembly, returns collection).
IT, hosting, analytics (website hosting, live chat, analytics, error monitoring).
Customer support tools (ticketing, email sending on our behalf).
Professional advisers (legal/accounting) when necessary.

7) Data storage & international transfers

Our CRM platform and certain service providers may process and store personal data in data centres located outside the United Arab Emirates, including the United States. Where such transfers occur, appropriate legal safeguards — such as Standard Contractual Clauses (SCCs) or equivalent mechanisms — are applied to ensure your information remains protected in accordance with applicable data protection laws.

8) Marketing communications

We are not currently sending marketing emails/messages. If we start doing so, we will ask for your consent (where required) and always provide easy options to unsubscribe:

Unsubscribe from a specific channel (e.g., email, WhatsApp) or category (e.g., product updates, offers).
Unsubscribe from all marketing messages.

You may still receive essential service messages (e.g., order updates, warranty, safety or recall notices).

9) Your rights

You can exercise the following GDPR‑style rights by emailing hey@weridealong.comalong.com or using the website contact form:

Access to your personal data; correction of inaccurate data.
Erase your data (where applicable) or restrict processing.
Object to processing based on legitimate interests or for direct marketing.
Portability: receive your data in a machine‑readable format.
Withdraw consent for cookies/marketing at any time.

We may need to verify your identity before responding. If we cannot meet a request, we will explain why.

10) Security

We use technical and organisational measures to protect your data (secure hosting, encryption in transit where applicable, access controls). No method of transmission or storage is 100% secure; please take care when sharing information online.

11) Changes to this policy

We may update this policy from time to time. Significant changes will be highlighted on this page. The version in force is shown by the effective date above.

12) Contact

Questions or requests? Email hey@weridealong.com or reach us via the website contact form.

‍